Employee of the Quarter
I am pleased to present the Employee of the 4th Quarter to Melissa Gaines.
Melissa exemplifies excellent customer service even on the most challenging days. Over the last quarter there were many challenging days within the Finance Department that of being short staffed. While juggling many of the duties, she remained composed and represented herself in a very professional manner.
Her shining moment came when she maintained her composure during a power outage at the City before the Labor Day weekend. Melissa maintained a positive and helpful attitude and continued with her great customer service especially when dealing a difficult situation. She always goes above the standard offering further explanation and assistance whenever necessary remaining courteous and professional.
The City is fortunate to have an employee like Melissa who is certainly deserving of this recognition.